Terms and Conditions

Thank you for choosing our clinic. Please read the following terms and conditions carefully before booking your appointment. By booking with us, you agree to abide by these terms.

 

Appointments

• Appointments can be booked via phone or through our online booking system.

• A 50% booking fee is required for all treatments to secure your appointment. This fee is non-refundable.

• Appointments are not confirmed until the booking fee has been received. Delays in payment may result in the time slot being offered to another client.

• The booking fee will be deducted from your treatment total on the day of your appointment.

• You will receive a confirmation email and text upon booking, as well as a reminder 48 hours before your appointment.

 

Missed Appointments / Late Arrivals

• If you are running late, please contact the clinic as soon as possible.

• If you arrive more than 10 minutes late, your appointment may be cancelled and your booking fee will be forfeited. Further payment will be required to rebook.

• Our clinic works to a tight schedule, so punctuality is essential to ensure appointments run smoothly.

• If you do not attend your appointment and fail to notify us, your booking fee will be lost and will not be transferred to another appointment.

• Repeated missed appointments may result in being unable to book with us in the future.

 

Rescheduling

• We require a minimum of 48 hours’ notice to reschedule your appointment.

• When notice is given within this time frame, your booking fee will be applied to your rescheduled appointment.

• If less than 48 hours’ notice is given, the booking fee will be lost, and a new payment will be required to secure a new appointment time.

 

Children / Young Persons

• We do not treat individuals under the age of 16.

• For health, safety, hygiene and insurance reasons, children, babies and pets are not permitted in the clinic.

 

 

Client Information & Data Protection

• All personal information is handled in accordance with current Data Protection legislation.

• Your information will remain confidential we do use third-party websites ‘fresha’ not operated by us. We are not responsible for the privacy practices or content of those websites. We strongly encourage you to review the privacy policies of any external sites you visit.

• You will not receive unsolicited information from us. You may opt-out of marketing emails at any time by using the unsubscribe link provided in our communications.

• For further information, please refer to our Privacy Policy.